Safety & Policies
Workplace Health and Safety Policy
Supagas is committed to creating and maintaining a safe working environment for employees, contractors, visitors, and the wider community. This policy outlines the systems, responsibilities, and procedures in place to reduce workplace risks and ensure compliance with Australian safety standards. Safety is treated as a core value and an essential part of day-to-day operations across all Supagas sites.
Sustainability and Environmental Policy
As a leading gas supplier, Supagas recognises its responsibility to manage environmental impacts. This policy sets out sustainable practices across manufacturing, transport, and distribution, with a focus on resource efficiency and reducing emissions. It reflects our long-term commitment to protecting the environment while supporting the energy needs of customers.
Quality Policy
Supagas’ Quality Policy ensures that the handling and management of chemicals meet the highest safety and environmental standards. By applying strict quality control procedures, Supagas reduces risks to people, property, and the environment. This policy underpins our reputation for safe, reliable, and compliant gas supply.
Hazardous Chemicals and Dangerous Goods Policy
This policy details how Supagas manages hazardous chemicals and dangerous goods to protect customers, employees, and the public. It includes processes for safe handling, storage, transport, and emergency response. Supagas continually reviews and improves these practices to align with evolving industry standards and safety regulations.
Family and Domestic Violence Policy
Supagas recognises the impact family and domestic violence can have on those impacted. We’ve worked directly with expert community organizations to develop our Family and Domestic Violence Policy and provide training to our dedicated team and customer service staff.
Financial Hardship Policy
Supagas understands that some customers may experience temporary or ongoing financial hardship. This policy outlines the support available, including flexible payment arrangements, to ensure customers can continue to access essential gas supply. It reflects Supagas’s commitment to fairness, compassion, and long-term customer relationships.
Complaints Handling Process and Procedure
Supagas values customer feedback and uses it to improve service quality. This policy establishes a clear process for receiving, assessing, and resolving complaints in a fair and timely manner. It ensures transparency and accountability, giving customers confidence that their concerns will be addressed.
Compendium of Gas Customer Licence Obligations
This document provides customers with a summary of the obligations that apply under Supagas’s gas licence. It helps customers understand their rights and responsibilities when using Supagas products and services. The compendium reflects Supagas’s commitment to compliance and transparency.
Customer Advocate Process
The Customer Advocate process gives customers an additional pathway for resolving issues if they remain unsatisfied after standard complaint channels. The Advocate reviews matters independently, with a focus on fairness and accountability. This process strengthens Supagas’s commitment to customer service excellence.
Customer Charter
Supagas’s Customer Charter sets out our service commitments and the standards customers can expect when dealing with us. It outlines principles of reliability, safety, responsiveness, and respect. The Charter is a pledge to deliver high-quality service while upholding customer trust and satisfaction.
Gas Marketing Code of Conduct
The Gas Marketing Code of Conduct 2022 regulates how gas retailers advertise gas to customers throughout Western Australia.
LPG Safety for Your Home or Business
LPG is a safe, convenient, and affordable fuel when used correctly. Gas cylinders are tested and inspected to meet strict Australian safety standards. To help detect leaks, an odourant is added to LPG, giving it a strong smell similar to rotten eggs. If you notice this smell, switch off your gas cylinder immediately, as LPG is flammable. In some cases, “odorant fade” can reduce the smell, so always rely on safe handling practices rather than smell alone. To minimise risk, ensure your LPG cylinders are stored upright, in a well-ventilated space, and handled according to manufacturer instructions.
LPG Bushfire Safety
Bushfires and extreme heat can pose risks to LPG cylinders, storage tanks, and equipment. Before a bushfire threat, keep the area around your cylinders clear of flammable materials, ensure they are upright and secure, and turn off valves. As a bushfire approaches, leave cylinders outdoors in a safe position and shut off all appliances. After the danger has passed, do not reconnect or use cylinders until they have been inspected by your gas supplier, as heat damage may not be visible but could compromise safety. Gas systems and appliances should also be checked by a licensed professional before use.
Certifications
Placard Calculator
Other Safety Information
Supagas maintains globally recognised certifications, including NATA accreditation, SDS compliance, and TGA regulatory approvals. We also provide extensive safety resources and technical information, including: